1. PACKAGING OF YOUR ORDER
Each order is carefully wrapped in a bubble pouch or box adapted to the method of delivery chosen.
During summer, all orders are shipped in insulated packaging with an ice pack.
If you wish to receive a shopping bag (complimentary) or insulated shopping bag (for purchase) with your order, please enter it on the page “My Basket”.
2. DELIVERIES IN FRANCE
The delivery methods depend on the type of product and the destination of the order. On each product sheet, the available delivery methods are indicated.
Then on the Basket page, a tool will enable you to see the methods and fees depending on the destination of your order.
- Colissimo without signature:
Delivery in 72H
Wednesday through Saturday
Delivery fees: 8 €
FREE Delivery from 50 €
- Chronopost 13h:
Delivery y in 48H
Monday through Friday (from May to August, delivery from Tuesday to Friday only)
Delivery fees: 12 €
FREE Delivery from 80 € for Members of the Loyalty Club Carré des Passionnés.
- DELIVER.EE - Messenger Service
Cities delivered: Paris, Levallois-Perret and Neuilly-sur-Seine
SAME DAY Delivery if order placed before 2PM
From Monday to Saturday
Time slots for the online orders: noon-2PM ; 2-4PM ; 4-6PM ; 6-8PM
Delivery fees: 8 € for Paris and 12 € for the suburbs (+3 € for Saturday delivery)
FREE Delivery from 50 €
3. CLICK & COLLECT
Place your order online and pick it up your order in boutique:
- SAME DAY PICK UP for chocolates and macarons (if order placed before 2PM)
- PICK UP WITHIN 48H for pastries
The following boutiques offer the service Click & Collect:
- 225, rue du Faubourg Saint-Honoré, 75008 Paris, 01 42 27 39 44
- 52, rue François 1er, 75008 Paris, 01 47 23 38 25
- 8, boulevard de la Madeleine, 75008 Paris, 01 47 42 86 52
- 19, rue de Sèvres, 75006 Paris, 01 45 44 20 40
- 120, avenue Victor Hugo, 75116 Paris, 01 40 67 77 83
- Roissy Charles de Gaulle Airport, Terminal 1, 95700 Roissy
For any specific order or an order of pastries for the same day, please contact our boutiques.
4. INTERNATIONAL DELIVERIES
The site lamaisonduchocolat.fr delivers to the following countries: Austria, Belgium, Canada, Czech Republic, Cyprus, Demark, Finland, Germany, Guernesey, Hungary, Ireland, Iceland, Italy, Jersey, Liechtenstein, Luxembourg, Malta, Norway, the Netherlands, Poland, Portugal, Romania, Spain, Sweden, Switzerland and United-Kingdom.
All orders delivered by FEdex will be delivered within 48 to 72 hours approximately depending on the service you choose : International ECONOMY or International PRIORITY.
The mode International ECONOMY is not offered during the hot season (approx. May to August).
Delivery charges depend on the weight of the package and destination.
Our Customer Service is available from Monday through Friday 9am to 5pm at 0033( 0)1 55 51 83 18 or by email: email@example.com