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Free Delivery in France from 80€ by UPS Standard
General Terms of Sale
I. Application of the General Conditions of
1.1. These general conditions of sale are brought to the attention of each customer in order to enable him to place an order.
1.2. Consequently, placing an order implies the complete understanding and acceptance of the general conditions of sale by the customer.
1.3. No exceptions to these conditions will be accepted without the consent of La Maison du Chocolat.
1.4. The customer therefore cannot oppose any condition set by La Maison du Chocolat, unless La Maison du Chocolat agrees to this exception.
1.5. La Maison du Chocolat will respect all the terms and conditions stated in this section, however, we reserve the right to change any of the terms at any given time.
II. Orders and confirmations
2.1. The customer is requested to complete the order form accurately and to provide information in various headings (his address, the delivery address, the method of payment, etc.). Should there be any error in the details provided for the recipient, La Maison du Chocolat cannot be held responsible for the failure to deliver to that recipient.
2.2. Each order placed on the website is subject to approval by La Maison du Chocolat. La Maison du Chocolat reserves the right to refuse an order if the customer does not provide all the information requested or the product or products ordered are not available. In which case, the customer will be notified within 48 hours from the date on which the order was placed.
2.3. The right of withdrawal of 7 days does not apply to contracts for the supply of perishable food products such as chocolates. For this reason, the customer may not make use of this right. Cancellation by the customer may be accepted while the parcel is in preparation.
2.4. On the other hand, from the time the parcel is handed over to the carrier, no cancellations may be accepted and the charges will not be refunded.
III. Prices
3.1. The prices indicated on the order form are in Euros after tax, from our facility in
3.2. These prices do not include delivery charges. Delivery charges are subject to the country of destination, the weight and the volume of the package. They include a contribution to the cost of preparation of the parcel and the transportation costs. For further information on these charges, you may contact us.
3.3. Import taxes: there is no import tax into the countries of the European Union. For other countries, the taxes and any customs dues to be paid are paid by La Maison du Chocolat.
IV. Order payments
4.1. Payments are made and charged immediately using the following credit cards: Carte Bleue, Visa, MasterCard, JCB or American Express. For this reason, there are neither discounts nor penalties for late payment.
4.2. The currency used for the transaction is the Euro. The amount, debited from the account of the credit card holder, will depend on the exchange rate of the Euro on the day of the debit and any exchange charges made by the bank that issued the card.
4.3. To be registered, the order must be paid for in full. Orders not paid for cannot be delivered.
4.4. The customer must indicate the number of his card, together with expiration date in the area provided for this purpose. The payment security protocol used (SSL or Experian Pay Life) guarantees the total confidentiality of the personal information transmitted on the Internet.
4.5. The invoice of the order placed on the website is available in the rubric "My Account".
V. Unavailability of the products
The availability of the products and services is indicated on the Website. However, it will only become firm when the order is confirmed. La Maison du Chocolat cannot be held responsible for the unavailability of a product for delivery especially that La Maison du Chocolat ascertains that the customer is informed prior to the delivery of his order.
VI. Delivery of the products
6.1. Preparation and shipping of products
6.1.1. Parcels are prepared and packed by La Maison du Chocolat in a sealed, shock resistant package which protects the contents during transportation.
6.1.2. The customer is responsible for the indications relating to the name and address of the recipient which must be accurate, precise and complete (door code, floor, telephone, etc.) to enable proper delivery. La Maison du Chocolat cannot be held responsible for any packages return of a delivery due to an erroneous address or the impossibility of delivering to the address indicated.
If the return of delivery or the impossibility to deliver results from a lack of information or a mistake in the delivery address, the second delivery will be charged to the customer.
6.1.3. WARNING: Orders which indicate an address to a Post Office Box cannot be accepted.
6.1.4. Following confirmation of the order, La Maison du Chocolat undertakes to process and ship the order to the requested address, via a carrier it chooses. La Maison du Chocolat will insure the goods up to delivery; however, it is up to the customer to verify the parcel in the presence of the delivery agent. Any discrepancy on delivery must be pointed out on the delivery notice. If this clause is not respected, no reimbursement process for obtaining credit from the carrier will be initiated.
6.1.5. Should the recipient or a person able to accept the delivery of the products be absent, the carrier will leave a notification of the delivery at the delivery address indicated by the customer asking him to claim the products. Under no circumstances can La Maison du Chocolat be held responsible for any damage to the products resulting from their late recovery from the carrier.
6.1.6. The logistics centre for the preparation of the orders is at the following address: La Maison du Chocolat – 41/43 rue Paul Lescop – 92000 Nanterre - FRANCE
This logistics centre prepares the orders delivered to the following countries: Germany, Andorra, Austria, Belgium, Canada, Denmark, Spain, France, Finland, Greece, Ireland, Italy, Lichtenstein, Luxembourg, Monaco, Norway, Netherlands, Portugal, Sweden, Switzeland and the Vatican.
The Overseas departments are not delivered.
Occasionally, one of our
6.1.7 La Maison du Chocolat cannot be held responsible if the package has not been delivered for the following causes: "force majeure" as described by the tribunals and natural disasters.
6.2. Delivery times
6.2.1. Delivery times depend on the country of delivery and period of Year. On the page “Delivery,” the closest date on which we can deliver your order is indicated.
6.2.2. The delivery date is guaranteed provided that:
- You have chosen the delivery mode UPS SAVER
- There are no delays caused by events beyond our control (strikes, natural disasters or terrorism),
- There are no mistakes in the delivery address
- The recipient is present
6.2.3. No deliveries will be made on Saturdays and Sundays. An order shipped on Friday will be delivered no sooner as the following Monday.
VII. Transfer of ownership - Transfer of risk
7.1. The transfer of ownership of the products to the customer only takes effect after the customer has paid the price in full.
7.2. La Maison du Chocolat insures the risks of loss and damage to the products up to the delivery of the said products to the addressee. The transfer of risk is therefore made from the time the addressee has acknowledged receipt of the products.
VIII. Complaints - Disputes
8.1. Complaints or disputes will always be received with attentive goodwill, with the good faith of the person who has taken the trouble to set out the claim always being presumed.
8.2. On reception of the products, the customer must always check that the delivery is in conformity with his order. Any damage must be noted accurately, dated and signed on the delivery note.
8.3. Any claims must be made within a maximum time of 3 days after reception, to the Customer Service department of La Maison du Chocolat :
- by Post: La Maison du Chocolat - 41 / 43 rue Paul Lescop - 92000
- by email via the form located in the heading "Contact us"
- by phone Monday to Friday from 9am to 5pm at 33 1 55 51 83 18.
After this period, no claims will be accepted.
8.4. The reason for the claim must be stated and accompanied by evidence justifying the prejudice suffered (transport document, etc.). Following an analysis and acceptance of the complaint by La Maison du Chocolat, the customer may choose between reimbursement of his order or a second delivery.
8.5 Any disagreement related to sales regulated by the current general conditions will be brought to the
IX. Returns
9.1. Any return of a product must be formally agreed between La Maison du Chocolat and the customer and be returned within 3 days of the agreement. After this period, no returns will be accepted.
9.2. Any return accepted by La Maison du Chocolat because of a visible fault or the non conformity of the products delivered ascertained by La Maison du Chocolat will enable the customer to receive a free replacement or the restitution of a credit note in his favour, with the exclusion of any other form of indemnity or the payment of damages and interest.
X. Right of access and rectification
10.1. Deontology
In the interests of protecting your private life, La Maison du Chocolat processes all the information concerning you in the strictest confidentiality. When you make purchases, we only ask you for essential information (surname, first name, mail and e-mail addresses) to enable high quality processing and the attentive monitoring of your order. This data entered on line is recorded on a secure server and are immediately encrypted.
10.2. Your rights
In accordance with the law on Computers and Individual Liberties dated 6th January 1978, you have the right of access to the data concerning you and of rectifying it. To do so, please contact us:
- By Email: client@lamaisonduchocolat.fr
- By Post = La Maison du Chocolat – 41/43 rue Paul Lescop – 92000
- By Phone = 33 (0) 1 55 51 83 18
10.3. Our duties
We declare all of our files to the “Commission Nationale de l’Informatique et des Libertés” (National Commission for Computers and Individual Liberties). We also incorporate the Robinson list and its Internet equivalent, the e-Robinson list, which are lists of people who do not wish to receive publicity mail.
XI. Guarantee
The expiry date of our chocolates is indicated under each box. Knowing that our gift boxes have a shelf life of 2 weeks to 8 weeks maximum depending on the type of chocolate you have selected.
Therefore, in order to best appreciate our chocolates, we advise you to choose the delivery date that is the closest to the date of consumption.
La Maison du Chocolat guarantees the quality and freshness of its products if they are stored in a cool place (14 to 18°C), protected from the light.
XII. Interdictions
Under no circumstances may the customer sell the products which are intended for his personal use or that of the person to whom his order is addressed.
Thank you for shopping with us.
